Shahpur Jat

The Fashion Hub

Return and Refund

Return and Refund Policy for Shahpurjat.xyz

Effective Date: May 6, 2026

1. Introduction

At Shahpurjat.xyz, we aim to provide a smooth and trustworthy shopping experience.

This Return and Refund Policy explains the conditions under which products may be returned, exchanged, or refunded when purchased through our Platform.

By placing an order on Shahpurjat.xyz, you agree to this Policy.

2. Eligibility for Returns

Users may request a return for eligible products under the following conditions:

  • The return request is submitted within the specified return period;

  • The item is unused, unworn, unwashed, and undamaged;

  • Original tags, packaging, labels, and accessories are intact;

  • The product is returned in saleable condition.

Products that do not meet these conditions may be rejected for return.

3. Return Window

Unless otherwise stated on the product page, eligible products may generally be returned within:

  • 7 days from the date of delivery.

Certain products, sellers, or categories may have different return timelines.

Users should review product-specific policies before placing an order.

4. Non-Returnable Items

The following items may not be eligible for return, exchange, or refund:

  • Innerwear and lingerie;

  • Beauty and cosmetic products;

  • Customized or personalized items;

  • Gift cards or promotional vouchers;

  • Products marked as “Non-Returnable”;

  • Items damaged due to misuse or improper handling.

For hygiene and safety reasons, certain categories may be non-returnable once opened or used.

5. Damaged, Defective, or Incorrect Products

If users receive:

  • Damaged products;

  • Defective products;

  • Incorrect items;

  • Missing products;

users should report the issue promptly through:

🌐 https://www.shahpurjat.xyz/report-a-complaint/

Users may be asked to provide:

  • Order details;

  • Photos of the product;

  • Packaging images;

  • Additional information for verification.

Verified claims may qualify for replacement, refund, or store credit.

6. Exchange Policy

Exchange availability may depend on:

  • Seller policies;

  • Product availability;

  • Size or variant stock;

  • Product category.

Where exchanges are not possible, eligible users may receive refunds or store credits.

7. Refund Process

Approved refunds are generally processed through the original payment method.

Refund timelines may vary depending on:

  • Banks;

  • Payment providers;

  • Financial institutions;

  • Seller verification;

  • Processing systems.

Estimated processing timelines:

  • UPI / Wallets: 3–7 business days

  • Debit/Credit Cards: 5–10 business days

  • Net Banking: 5–10 business days

Shahpurjat.xyz is not responsible for delays caused by payment providers or banks.

8. Cancellation Policy

A. Order Cancellation by Users

Users may request cancellation before the order is shipped.

Once an order has been shipped, cancellation may not be possible.

B. Cancellation by Shahpurjat.xyz

We reserve the right to cancel orders due to:

  • Product unavailability;

  • Pricing errors;

  • Fraud detection;

  • Payment issues;

  • Seller limitations;

  • Technical errors.

In such cases, eligible refunds will be initiated.

9. Delivery Timeline

Estimated delivery timelines are generally between 7 to 10 business days depending on:

  • Delivery location;

  • Seller processing time;

  • Courier availability;

  • External operational conditions.

Delivery timelines are estimates and may vary during festivals, sales, weather disruptions, or other unforeseen circumstances.

10. Return Pickup and Shipping

Where return pickup services are available:

  • Pickup attempts may be scheduled;

  • Users must ensure product availability during pickup;

  • Returned items may undergo quality inspection.

In some cases, users may be required to self-ship products.

Instructions will be provided where applicable.

11. Inspection and Approval

Returned products may undergo inspection before approval.

Refunds or exchanges may be denied if:

  • Products are used or damaged;

  • Tags are removed;

  • Returned items differ from original orders;

  • Return conditions are violated.

The inspection decision shall be final and binding.

12. Fraud Prevention

To maintain a fair marketplace, Shahpurjat.xyz reserves the right to:

  • Monitor suspicious return activity;

  • Restrict excessive return abuse;

  • Suspend accounts involved in fraudulent practices;

  • Deny refunds where misuse is detected.

13. Marketplace Seller Responsibility

Certain products listed on Shahpurjat.xyz may be sold directly by independent sellers or boutiques.

Seller-specific return conditions may apply in addition to this Policy.

Users are encouraged to review seller-specific information before placing orders.

14. Limitation of Liability

Shahpurjat.xyz shall not be liable for:

  • Delays caused by logistics providers;

  • Incorrect information submitted by users;

  • Losses caused by misuse of products;

  • Indirect or consequential damages arising from returns or refunds.

15. Changes to This Policy

We may modify or update this Return and Refund Policy periodically.

Updated versions will be published on the Platform.

Continued use of Shahpurjat.xyz after updates constitutes acceptance of the revised Policy.

16. Support and Complaints

For return requests, refund disputes, complaints, or support, users may contact us through:

🌐 https://www.shahpurjat.xyz/report-a-complaint/

You may also review related policies at:

🌐 https://www.shahpurjat.xyz/privacy-policy/

17. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising under this Policy shall be subject to the jurisdiction of the competent courts in India.

18. Acknowledgment

By placing orders through Shahpurjat.xyz, users acknowledge that they have read, understood, and agreed to this Return and Refund Policy.